Notice of Privacy Practices

This Notice describes how your medical information may be used and shared by Your Neighborhood Healthcare Center, LLC (YNHC) an affiliate of Equality Health, LLC, and how you can get access to this information. Please review it carefully.

Your Neighborhood Healthcare Center is required by law to keep your Protected Health Information (PHI) private, notify you promptly as outlined in state and federal laws if a breach of your information has occurred and follow the terms of the notice that is currently in effect.

I. Uses and Disclosures Without Your Written Permission: The following are a few examples of how YNHC may use and share your medical information without your written permission:

1. 1. Treatment: To provide and coordinate your medical treatment. Your PHI may be shared with other providers involved in your care.
  2. Payment: To bill for services provided.
  3. Health Care Operations: To run our health care practice including conducting quality assurance reviews, improving your care and contacting you when necessary.

II. Other Permitted Uses and Disclosures that may occur without your written permission: We are allowed or required to use and share your PHI in other ways, usually related to the public good. We have to meet many conditions in the law before we can share your information for these purposes.

Some examples include:

a. Public health and safety: We can share certain information about you to prevent disease, report suspected abuse, neglect or domestic violence, and prevent or reduce a serious threat to anyone’s health or safety.

b. Government benefits programs: We may share your Medicare and Medicaid information for purposes of reviewing your eligibility in these programs.

c. Comply with the Law: We will share information about you if required by law.

d. Disaster Relief Efforts. We may share and use your medical information with organizations for the purpose of disaster relief efforts.

e. Emergencies: We may use or disclose your PHI for your emergency treatment.

III. Uses and Disclosures that require your written permission:

1. Your Neighborhood Healthcare Center will not sell your PHI.
2. If a testimonial has been provided, your written permission will be needed to use it.
3. Federal and state laws provide special protections for sharing specific types of PHI. We will never share substance abuse treatment records and HIV-related information without your written permission.
4. For marketing purposes.

IV. Your rights related to your health information:

You have the right to:

1. Request a copy or review your PHI records. Ask us how to do this. There may be a reasonable, cost-based fee for copies of your PHI.
2. Request YNHC to correct medical information about you that you think is incorrect or incomplete. YNHC may say “no” to your request but will tell you why in writing within 60 days of receiving your request. Ask us how to do this.
3. You can ask YNHC to contact you in a specific way. For example, home, office phone, or to send mail to a different address. All reasonable requests will be considered.
4. Choose someone to act for you. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action.
5. Request a list of those with whom we have shared information. You can ask for a list (accounting) of all the times YNHC shared your health information for six years prior to the date you ask, who we shared it with and why. The list will not include information disclosed for your treatment, payment, or healthcare operations. YNHC will provide one accounting a year for free, but will charge a reasonable, cost-based fee if you ask for another one within twelve months.
6. Request limits on uses and disclosures of your PHI. All requests for restrictions are carefully considered. Equality Health has no obligation to agree to your request and may say “no” if it would affect your care.

V. File a Complaint: You can complain if you feel your privacy rights have been violated. Please contact:

The Equality Health Compliance and Privacy Officer at: eqhcompliance@equalityhealth.com, or by telephone 1-855-946-5246.

Or,

The U.S. Department of Health and Human Services Office for Civil Rights. Instructions are located at: http://www.hhs.gov/ocr/privacy/hipaa/complaints

Equality Health will not retaliate against you for filing a complaint.

IV. Right to Change Terms of this Notice: YNHC may change the terms of this Notice at any time. The new Notice will be effective for all protected health information that we maintain at the time of the change. The new Notice will be available upon request.

Equality Health Contact Information: If you have questions or would like further information about this Notice, please contact:

Compliance & Privacy Officer
7720 North Dobson Road, Suite 200
Scottsdale, AZ 85256
Email: eqhcompliance@equalityhealth.com
Telephone: 1-855-946-5246
Effective Date: This Notice of Privacy Practices is effective May 24^th, 2024.

Testimonials

What providers in our network had to say about working with Equality Health.

Utilizing Equality Health’s practice performance manager, telehealth solution, and CareEmpower platform, Happy Kids Pediatrics and Feliz Care Centers have recouped nearly 60% of business lost during the pandemic.

“We use what we learned with Equality Health as a baseline for all our payers and our contracts are improving. We want to make sure that despite what walk of life patients come from, they are covered and have the resources they need.”

Jose Francisco Carrazco, M.D., F.A.A.P.
Happy Kids Pediatrics and Feliz Care Centers

“Equality Health is the first to work with us on a performance contract for Medicaid. We make sure we perform on all measures for patients across our lines of business—Medicare, Medicaid, and commercial. We believe that’s why our patients are healthier.”

Practice Manager
Pinnacle Health